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Privacy Policy

In this Privacy Policy we explain how we collect, use, share and protect personal information as a result of contracting and using our products, services and/or our Website.

This Privacy Policy will be updated, but each time we make a change we will post it on our website.

Who is ResinWarfare?

Carlos A. Mariani

Please note that in this Privacy Policy:

  • "Nosotros/Nuestro" means ResinWarfare (Carlos A. Mariani)
  • "Third Party" means a third person or entity other than you and ResinWarfare (Carlos A. Mariani)
  • Our address is located in PO Box, Number 23 - 41970 - Santiponce (Seville). Our main switchboard for customer service is 635-588-489. Also, through our website, www.resinwarfare.com , there are different contact channels that we make available to you, such as our email: info@resinwarfare.com

How to contact us?

Your opinion is very important to us so if you have any questions about our Privacy Policy, you can contact us at the addresses listed in the previous section or do it through our Data Controller at the email address: info@resinwarfare.com

Our Principles

Respect for your privacy is fundamental for us, so we want to inform you in full transparency of the treatments that we can carry out with your personal data so that you can make a decision about it. Therefore, we ask that you take a few moments to read this Privacy Policy.

The main objective of our Privacy Policy is to guarantee full compliance with current regulations on data protection and privacy and security in the processing of your personal data.

Information we collect about you

The information we collect about you and how we do it may vary depending on the products and services you use and contract, how you have used them, how you have interacted with us, for example, by registering on the Website to request commercial information, answering surveys, etc. (even if you are not our client), the use you make of the Website or the information we have obtained from a third party with your permission to share it with us.

Likewise, it is convenient for you to know that if any of our services has a specific Privacy Policy we will inform you in the event that you hire or use said services.

Use of your Personal Data

1. Conclude a contract with us and allow its further execution. This allows us to generate invoices. We also need to carry out credit checks to allow the contracting of our services or products or to carry out debt recovery actions in case of defaults.

2. Satisfy legitimate business interests, including sending commercial communications about our products and services and improving them. In these cases, we always evaluate our business interests to ensure that they do not collide with your rights. In addition, in some cases, you will have the right to object to these treatments. For more information, please visit the "Your Rights" section of this Privacy Policy.

3. Comply with a legal obligation, such as, for example, complying with our accounting and tax obligations, among others.

4. To process your data in accordance with the consent you have given us in cases where it is not based on another legal basis. For example, processing your personal data for commercial purposes or using anonymized and aggregated information generated from yours for information analysis purposes (Big Data). In any case, you can always revoke the consent that you had provided to us. For more information, please visit the "Your Rights" section of this policy.

We will collect your personal information when:

  • Buy or use any of our products and services.
  • Use our network or other products and services from us.
  • You register to request information about a specific product or service or to contract or use it.
  • Subscribes to newsletters, alerts or other services.
  • He contacts us through our channels.
  • Enter a contest, sweepstakes, or survey.
  • Visit or browse our Website.
  • You have given your permission to third-party companies, such as our collaborators or suppliers, to share your information with us.
  • When your information is publicly available and its use is legally permitted.
  • If you are a client of any business or entity that we acquire.

We also collect information from certain organizations when appropriate and to the extent we have legal grounds to do so. These include fraud prevention agencies, credit verification agencies and network providers.

In the case of the use of cookies (small text files stored in your browser to improve your experience on our website) and other data analysis techniques, you can obtain more details about the use we make of these cookies and how to opt out of these options in our "Cookies Policy" of our Website.

Types of information we may have about you:

We will use your personal information for the following purposes:

1. To offer you your service
  • Process the order for the products and services you have purchased from us and keep you informed of the progress of your order.
  • Provide you with the corresponding product or service. This may include third-party services not included in your contract with us (for example, credit card companies).
Billing and Customer Service
  • To bill or charge you for the use of our products and services.
  • Contact you if the billing information you provided to us is out of date, is about to expire, or we are unable to accept payment.
  • Respond to any questions or concerns you may have about our products or services
Service information messages
  • We will contact you to keep you updated with information about the products and services you have with us
2. To improve our service
  • Process the order for the products and services you have purchased from us and keep you informed of the progress of your order.
  • Provide you with the corresponding product or service. This may include third-party services not included in your contract with us (for example, credit card companies).
To improve and innovate our products and services

We collect anonymous information, not associated with its owner and aggregated to improve the service.

Manage our products and services

To understand how you use the products and services. In this way we can try to review, develop more interesting and relevant products and services, as well as customize our products and services.

3. Marketing and Adaptation of our service to your needs
Marketing
  • a. In the event that you are our customer, we have a legitimate interest in keeping you informed about new products and services. We adapt these messages depending on the types of products and services you have contracted.
  • b. We may send you newsletters, invite you to participate in a survey or inform you about prize draws or competitions.
  • c. We can further personalize these messages using information related to the use of the services and billing, provided that you have expressly authorized us to do so.
  • d. We will contact you by post or email, telephone or push notifications via our applications during the term of the contract and thereafter.
  • e. We have a system through which you can, at any time, modify, grant or revoke your consents granted, as well as make known your preferences. Our website is located.
Online advertising
  • f. In order to provide you with relevant commercial information, you may view targeted online advertising based on the use of cookies. This is known as interest-based advertising. It can occur on our Website, on websites of other companies, organizations and other online communication media such as social networks. We may also combine the data collected through cookies with other data that we have collected. If you do not want the information we obtain through cookies to be used, consult our Cookies Policy to exclude them.
  • g. Remember that opting out of interest-based advertising will not prevent the ads from being displayed, but they will not be tailored to your interests.
  • h. Facebook or Google carry out this type of online advertising activities but no information is provided to them that allows to identify you individually.
4. Solvency and credit studies
Credit analysis and identity verification
  • a. We carry out an analysis of your credit before you hire our products and services.
  • b.We will also use your personal information to verify your identity, so that you can access your personal account and so that you can manage said account.
Fraud Prevention and Security
  • c. We use your data to recover debts or track people with open debts to us for the use of our products and services.

How we share your personal information:

If necessary, we will share information about you with:

  • Use of internal reporting purposes.
  • Agents involved in distributing the products and services you have requested or used.
  • Companies that we have contracted or collaborate with for the provision of the services.
  • Credit reference agencies, fraud prevention or business rating agencies, or any other type of credit rating agencies.
  • Debt collection agencies or any other type of debt recovery agencies.
  • Judges and courts, government agencies or other types of public authorities in case of legal obligation or authorization.
  • Third parties where such a disclosure is necessary to comply with applicable law or other legal or judicial requirements.
  • The Emergency Services.
  • Third Parties for joint promotions with said third party. Such third parties will be responsible for complying with all applicable privacy laws, in the event that you have not authorized to do so.
  • Other third parties, when you have given them consent to disclose their information for authentication and fraud prevention purposes.

Fraud control and Judges:

If necessary, we will share information about you with:

  • We will communicate your information, in a reasonable manner, in order to protect ourselves against fraud, defend our rights or our properties or protect the interests of our customers.
  • We may also need to communicate your information to comply with our obligations to the legal requirements of the authorities.

Your personal data should only be provided when, in good faith, we believe that we are obliged to do so according to the law and according to a thorough evaluation of all legal requirements.

Third parties we work with:

When you purchase products and services through a third party or a partner organization, we often exchange information with them as part of that relationship and in order to manage your account – for example, to be able to identify your order and be able to pay such third parties.

International Data Transfers:

Although unlikely, we may need to transfer your information to other companies or to service providers in countries that are located outside the European Economic Community (EEC). The EEC is made up of the countries belonging to the European Union, as well as Switzerland, Iceland, Liechtenstein and Norway: they are considered to have equivalent data protection and privacy laws.

If your information is sent to a country that is not part of the EEC, we will make sure that your information is protected in an appropriate way. We will always ensure the existence of an appropriate contract covering the transfer of data. In addition, if it is considered that the country does not have laws equivalent to EU data protection standards, we will ask the third party to enter into a legal agreement reflecting such standards. In addition, if necessary, we will request prior authorization from the Spanish Data Protection Agency to be authorized to make the international transfer.

How long do we keep your personal information for:

We will store your information for the time set by law. If not required by law, we will only store it as long as necessary. As a general rule, once you have ceased to be a customer we will keep your information for a period of six (6) years. We will keep the data related to your traffic for a maximum period of twelve (12) months since they were generated and exclusively to respond to possible judicial requests.

We may contact you about services offered during this time if you have not voluntarily opted out of receiving any type of commercial communication from us.

Keeping your personal information safe:

We have systems that constantly review and improve our security measures to protect your personal information from unauthorized access, accidental loss, disclosure or destruction.

Communications over the Internet (such as emails) are not secured unless they have been encrypted. Your communications may pass through an indeterminate number of countries before being delivered, given the nature of the Internet itself.

We cannot accept any type of responsibility in case of unauthorized access or loss of personal information that is beyond our control. We will never ask you for any kind of personal information over the internet by an unofficial means of communication.

You are responsible for keeping both your personal information and your account information secure, as well as for not sharing it with others. If you have any questions, please contact us before providing your information.

Our Website may provide links to third-party websites. We are not responsible for the security or the content of your web pages. Be sure to read the privacy policy and cookie policy of such companies before using or entering personal information on their websites. The same applies to any third-party websites or content that you connect to in order to use our products and services.

You may choose to disclose your information in certain ways, such as social media plugins (including those offered by Google, Facebook, Twitter or Pinterest) or using third-party services that allow you to post reviews or other types of information publicly. Such information may be used by a third party. Social media plugins and applications are operated by the social network itself and are subject to their own terms of use and privacy and cookie policies. You should make sure that you are familiar with such terms.

Your rights:

Below, we explain the data protection rights that assist you and how you can exercise them:

Right to rectification of personal data

You have the right to rectify information stored about you if it is not accurate. If the information we store needs to be updated, or you think it may be incorrect, you can connect to update it.

Right of access to personal data

You have the right to request a copy of the personal data we hold about you..

Right to data portability

You have the right to transport the data you have provided to us in certain circumstances. For example, you can take your data allowing you to download your invoices, and in electronic format. To do this, you can contact us.

Right to object to the use of personal data

You have the right, in some circumstances, to object to the processing of your personal information.

Right of cancellation

We strive to process and retain your data only as long as we need. In some circumstances, you have the right to request the cancellation of your personal data that we have stored. These data will be kept blocked and accessible only by certain people in the event that we need them to attend to any claim or respond to our obligations.

Right of limitation

You have the right to request the limitation of the processing of your data so that we can store your data, but not use it. This right can only be exercised in certain circumstances such as:

  • To inform us of the inaccuracy of your personal data, during the period we need to verify the accuracy thereof.
  • That the processing is unlawful and you do not want us to delete your personal data.
  • That you have objected to some processing based on legitimate interest, during the period we need to verify that your right prevails over said interest.
  • That we no longer need the personal data for the purposes of the processing, but you need them for the formulation, exercise or defense of claims.

In addition to the specific means established for each right, you may exercise your rights of access, rectification, cancellation, opposition, limitation and portability, as well as revoke the consents given, by writing to the address indicated in the heading of this privacy policy with a photocopy of your ID.

Opt-out of advertising messages:

If you do not want to receive any more advertising messages from us, you can choose to opt-out voluntarily from all our advertising communications or from certain chosen contact methods (e-mail, SMS MMS, telephone or postal mail).

There are several ways to opt out voluntarily:

  • Contact with our email.
  • Send a letter with a photocopy of your ID to our address.

Opting out does not mean that you will stop receiving purely informative messages related to the service we provide to you. You will continue to receive such messages.

In some cases you may receive advertising from us, even if you have never been a customer or have never had any kind of contact with us. This is the result of third-party advertising lists that can be purchased. If you have registered to opt out of such advertising, you should not receive any messages. If you still receive them, we ask that you let us know immediately by the means indicated above.

How to file a complaint/claim:

If you would like to contact us regarding your rights or if you would like to make a complaint about how we use your personal information, please contact us. You may also send any complaint to the Spanish Data Protection Agency. For more information see www.agpd.es .

We will do everything in our power to resolve your claim in the shortest possible period of time.

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